Refund and Withdrawal Policy

This policy applies to the CONFIGEAR cloud-based software service ("Service").

1. Nature of the Service

CONFIGEAR is not a physical product; it is a subscription-based SaaS (Software as a Service) software service accessible via the internet.

The Service:

  • is provided digitally,
  • is accessed through a user account,
  • may be used instantly upon activation.

Automatic renewal conditions are clearly presented to the user before payment.

2. Subscription Model

  • The Service operates on a monthly subscription model.
  • Payment is collected at the beginning of each subscription period.
  • The subscription may renew unless cancelled by the user.

3. Right of Withdrawal

Pursuant to the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts:

For digital services performed instantly in an electronic environment, the right of withdrawal cannot be exercised once the performance of the service has begun with the user's explicit consent.

The user acknowledges that the right of withdrawal ends upon:

  • creation of the account,
  • activation of software access,
  • commencement of service usage.

4. Refund Conditions

Refunds shall not be provided in the following cases:

  • subscriptions that have already been actively used,
  • used subscription periods,
  • partially used service periods,
  • cancellations initiated by the user,
  • forgotten renewals (subscriptions not cancelled).

The user's mandatory legal rights arising from consumer protection legislation remain reserved.

5. Subscription Cancellation

The user may cancel the subscription:

  • through the account panel,
  • via the support team.

In case of cancellation:

  • access continues until the end of the current subscription period,
  • no fee is charged for the following period.

6. Automatic Renewal

Subscriptions may renew automatically.

The user acknowledges that unless the cancellation process is completed before the subscription renewal date, a new billing period charge will apply.

The user may terminate the subscription at any time through account settings.

7. Exceptional Refund Cases

CONFIGEAR may, at its sole discretion, provide a partial or full refund in the following cases:

  • long-term system access issues,
  • inability to provide the service due to technical failures,
  • duplicate payments,
  • incorrect charges.

Except for these situations, there is no obligation to provide refunds.

8. Trial Version / Free Trial

If provided, the free trial version is offered to allow users to evaluate the system.

Subscription payments made after the trial period are subject to this policy.

9. Data Retention

Following the termination of the subscription, user data may be retained for certain periods in order to fulfill legal obligations, resolve disputes, and maintain security processes.

Your personal data and usage records are retained in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), the Turkish Commercial Code, and the Tax Procedure Law, taking into account statutory limitation periods (generally 10 years).

Once the subscription ends, your data will be securely deleted or anonymized during the first disposal period following the expiration of the legal retention periods (within a maximum of 6 months).

At the end of the retention periods, data will be deleted, destroyed, or anonymized in accordance with the applicable legislation.

The user is responsible for making any necessary backups before the subscription ends.

10. Contact

For refund and cancellation requests:

E-mail: info@whitecad.com
Support: info@whitecad.com

You may contact us through the above communication channels.